Shipping within Europe
Shipping within Europe
Shipping within Europe is divided into different zones, each with different rates for parcel shipments and varying thresholds for free shipping.
Below is an overview of these zones:
Zone 1: Netherlands, Belgium, France, Germany, Austria → €5.95 (free shipping for orders over €100)
Zone 2: Bulgaria, Czech Republic, Denmark, Estonia, Spain (including islands), Finland, Greece, Croatia, Hungary, Ireland, Italy (including islands), Lithuania, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia → €9.95 (free shipping for orders over €145)
Zone 3: Switzerland, Monaco, Malta, Norway → €14.95 (free shipping for orders over €250)
If you place your order before 22:00, delivery within the Netherlands and Belgium takes approximately 2 working days. On the day of shipment, you will receive an email from us with a tracking number. This allows you to track your package and see the estimated delivery date and time.
Shipping within the United Kingdom
Shipping within the United Kingdom
Parcels are shipped from Active Ants, our logistics partner in the UK.Shipping costs are £6.75. For orders over £125, shipping is free.
If you order before 23:59 on a working day, your order will be delivered within approximately 3 – 5 working days. On the day of shipment, you will receive an email from us with a tracking number, allowing you to see where your package is and when it will be delivered.
Returns within Europe
Returns within EuropeReturning SpeedComfort products within the Netherlands, Belgium, Germany, France, Austria, and Luxembourg is free.
If you want to return a product from another European country, this is possible, but the shipping costs for the return are at the customer's expense.
If you want to return a product from the UK, please check the information at the bottom of this page.
Return periodA return must be registered within 30 days of receiving the order. After that, you have an additional 14 days to send the product back. You will then be refunded the cost of the returned items. If you exercise your right of withdrawal, the product must be returned to SpeedComfort with all supplied accessories and – if reasonably possible – in its original condition and packaging.
Return procedureWe collaborate with Returnista for our return process.
Click the button at the bottom of this page to go to the web page where you can register your return. Log in using the email address with which you placed your order and your order number.
After logging in, you will see an overview of your purchase. Select the products you want to return. You will be asked to specify the reason for returning the items—please choose the most appropriate reason for you.Once your selection is complete, you will be able to download your return label. The next steps for returning your package will be explained on this page.Once we have received the returned product in good condition, the refund will usually be processed within 7 working days.
Note: After we instruct our payment provider to process the refund, it may take up to 2 working days for the amount to appear in your bank account, credit card, or PayPal account.
Returns within the UK
Returns within the UKIf you live in the UK and want to return a SpeedComfort product within the UK, you will need to arrange the return shipment yourself.
To return a product within the UK, send the package along with the packing slip to the following address:
Unit 1, 26 Liliput RdNorthampton NN4 7DTUnited Kingdom
You have 30 days to return your items. Once we receive the return, the cost of the returned items will be refunded.If you exercise your right of withdrawal, the product must be returned complete with all supplied accessories and – if reasonably possible – in its original condition and packaging.The return shipping costs are at the customer's expense.After receipt, the refund will usually be processed within 7 working days.
If you have any questions about returning your package, please contact our customer service at: support-uk@speedcomfort.com.