RETURNS

Returning SpeedComfort products within the Netherlands, Belgium, Germany and France is free of charge. For other returns shipping costs are 7,95

RETURN TERMS

A return must be registered within 30 days of receipt of the order. After registering your return, you have another 14 days to return your product. You will then be credited the costs of the returned items. If you make use of your right of withdrawal, the product must be returned to SpeedComfort complete with all the accessories it was supplied with and – if reasonably possible – in its original condition and packaging.

RETURN PROCEDURE

We work with Returnista for our returns process. To return an order, please fill in the digital return form (www.speedcomfort.returnista.nl). The language can be selected at the top right of the flag icon. Clearly state on the form whether the entire order will be returned or only part of it.

Please ensure all the details are entered correctly, otherwise it may take a little longer for the purchase amount to be credited back to your account.

See the step-by-step return process below:

  • Fill in the return form speedcomfort.returnista.nl
  • Choose whether you want to take the package to a DPD or UPS point
  • Specify which products you are returning
  • You will receive an email with a return label; print out the label (DPD) and stick it on the box
  • Take the package to a DPD or UPS point nearby

If you choose to return via UPS, no printer is required; the UPS point will scan the label you receive on your phone.

If the product has been returned to us in good condition, the refund will usually take place within 5 working days. NB: after we have instructed our payment provider to return the payment, it can take up to 2 working days before the purchase amount is actually credited to your bank account, credit card or PayPal account.

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